Account & Login

Welcome to Navisport! This page walks you through getting started — from creating your account to logging in and managing your password. Once logged in, you'll land on the event list, where you can create and manage events.

Creating an Account

To start using Navisport, you need to register a new account. Click Subscribe to service on the login screen to begin.

Registration is a two-step process:

Step 1: Organisation information

Fill in your organisation details:

  • Organisation name (required)
  • Email address (required)
  • Postal address
  • Business ID

Click Save organisation information to continue.

Step 2: Main user details

Next, fill in the main user account details:

  • Name (required)
  • Username (required)
  • Email address (required)
  • Password (required) — must meet the password requirements listed below
  • Confirm password (required)

Click Register account and confirm order to complete the registration.

Logging In

On the login screen, enter your Username and Password, then click Log in.

If your credentials are incorrect, you will see an error message. Check your username and password and try again.

Device Name

When you log in for the first time on a new device, a modal appears asking you to name the device. Enter a descriptive name (e.g. "Competition laptop" or "Finish line PC") and click Save device name.

The device name helps you identify this computer in device lists throughout the application — for example in the Event Monitor devices tab or the Local Server connected devices list. You can change the device name later from Settings.

Forgot Password

If you have forgotten your password, click Forgot password on the login screen. Enter your email address and click Send password reset link via email. You will receive an email with a link to reset your password.

Important: You must have the Navisport desktop application open when you click the reset link in the email. The link opens in the desktop app and triggers the password change there.

Changing Your Password

Once logged in, you can change your password from the main menu:

  1. Open the main menu (hamburger icon in the top bar)
  2. Click Change password
  3. Enter your Old password
  4. Enter your New password
  5. Enter Confirm new password
  6. Click Submit change

Password Requirements

Your password must meet all of the following requirements:

  • At least 8 characters long
  • At least one lowercase letter
  • At least one uppercase letter
  • At least one number
  • At least one special character

A tooltip will guide you as you type, showing which requirements have been met.